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Terms and Conditions

Pre-contractual information

These terms and conditions establish the pre-contractual information related to contracts concluded at a distance on the page www.marcolino.pt (hereinafter the “Site”) referred to in article 4 of Decree-Law No. 24/2014 of 14 February and , as well, establish the general conditions of use of the Site itself.

 

The domain www.marcolino.pt is owned by Equação do Tempo, Lda., NIPC 507 944 097, headquartered at Rua de Santa Catarina 84, 4000-441 Porto, hereinafter referred to as Marcolino.

Whether browsing the website www.marcolino.pt or purchasing any product or article through the online store available there presupposes full knowledge and unlimited, unconditional and irrevocable acceptance of these terms and conditions.

Marcolino may, at any time, freely modify the terms and conditions in order to adapt them to the applicable legislation, without the need for any prior notice, so it is advisable to consult and read them regularly.

1. About the website

1.1 - The Site is a web-based platform for the promotion, dissemination and sale to the public of watch and jewelery products of brands and models marketed by Marcolino.


1.2 - These terms and conditions apply only to all visitors and users of the website and to all commercial transactions carried out through the website, therefore, they do not apply to sales made in stores used by Marcolino.

2. User's Account

2.1 - The use of certain features of the Site, in particular, the purchase of any product sold on the Site, requires the creation of a user account and, for this purpose, the user will be asked to provide elements that allow their identification. Such elements are restricted to those necessary for Marcolino to be able to recognize, contact and provide a personalized and quality service to the users of the Site and, in the case of purchases on the Site, to the correct and complete identification of the buyer for the purposes of billing and shipping items.

 


2.2 - The use of the Site is only allowed to citizens of legal age with a domicile in one of the States listed in clause 8.1

3. User Obligations

3.1. The User pledges to comply with and respect these terms and conditions.

3.2. In particular, without excluding any other obligations defined herein that are applicable to you, the user pledges to:

3.2.1. refrain from introducing, storing or disseminating defamatory, obscene, insulting, xenophobic and / or any other content that violates general principles of law and public order through the website;

3.2.2. keep, and not disclose, your password to enter the Site in order to prevent third parties from accessing your account;

3.2.3. do not use false identities;

3.2.4. provide personal data and the correct addresses so that Marcolino can properly process orders;

3.2.5. keep the registration data of your user account up-to-date, communicating to Marcolino, by updating your registration, any changes to them.

3.3. Marcolino reserves the right to delete any user account that does not strictly comply with the obligations referred to in this chapter.

3.4. Likewise, Marcolino declines any and all responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the user.

4. Product information

4.1. Marcolino takes into account the information related to the essential characteristics of the products through technical descriptions shared by its suppliers, photographs and videos that illustrate the products sold, in strict respect for the best standards in the market. Such information is purely indicative, which is why Marcolino recommends that the user consult the detailed description of the products in order to obtain complete information about the respective characteristics.

4.2. The user declares to accept that Marcolino is not directly or indirectly responsible for any information, content, statement or expression contained in the description of the products advertised on the Site.
 
4.3. In the event that the information presented on the Site does not correspond to the actual characteristics of the product, the user has the right to terminate the purchase and sale contract under the applicable legal terms.
 
4.4. Prices and specifications are subject to change without notice. In the event of a stockout of a certain product, Marcolino does not guarantee its replacement in the same way that it does not guarantee that such replacement, if it happens, will not imply an update of the price. When replacing any product ordered by the user whose stock has broken, with an updated price, Marcolino will only process the respective order after the user expressly and in writing accepts the new price. If the order is processed and there is still a stockout situation, Marcolino will communicate this to the user and make the due refund of the price paid by the user when ordering the product whose stockout occurs, within the maximum period 30 days from the knowledge of the said stock out.

5. Filling out the user form

6. Ordering on the Site

6.1. The validation of the purchase order implies that the user has become aware of and expressly accepts these terms and conditions, available for consultation on the website www.marcolino.pt. The data recorded by Marcolino are evidence of the set of transactions carried out between Marcolino and the user of the Site.
 
6.2. As soon as you finish your order, the user will receive an automatic email confirming the transaction. If the user finds that the data entered by him / her in the registration form is not correct, he / she must immediately request to change them, or, alternatively, request the cancellation of the transaction by contacting the email geral@marcolino.pt
 
6.3. Upon receipt of payment, Marcolino will send the user the invoice corresponding to the transaction and the data related to the order's dispatch, data that must be kept by the user for the purpose of tracking the delivery.
 
6.4. For the purchase of articles on the Site, Marcolino accepts the following payment methods:
 
For transactions with a global value up to the maximum limit of € 1,000.00 (one thousand euros):
ATM reference; MBWay; Bank transfer; and Credit Card
 
For transactions with a global value between € 1,000.00 (one thousand euros) and € 3,000.00 (three thousand euros)
ATM reference; and Bank Transfer.
 
For transactions with a global value greater than € 3,000.00 (one thousand euros)
Bank transfer 

7. Prices of items

8. Shipment of orders

9. Order Cancellation

10. Warranty

11. Privacy policy

12. Use of cookies

13. Applicable law and jurisdiction

14. Rolex Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

15. Messika

The present website is published and operated by an Authorized MESSIKA Reseller that also operates a shop situated at Rua de Santa Catarina, 84, 4000-441 Porto, Portugal which customers of the present website can visit for after-sales services or any request for information concerning the products offered for sale on the present website

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