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What are you looking for?

Summary

01 Personal Details

02 Watch Data

03 Issue

Start
01
02
03

Welcome to Marcolino's repair service

Your watch will be assessed by our certified watchmakers and you will receive a quote by email

1. Fill out this quick form

2. Drop off your watch with us.

Step 01

What is your watch?

For security reasons, please provide the reference found on the back of the watch

We advise you to upload or send a copy of the warranty with your watch (Max: 8 MB)

Step 02

What is the problem?

Step 03

Prepare watch delivery

Leave your watch with us.

This step will be your responsibility. You can choose to visit our workshop in person, use another delivery method (e.g. post) or schedule a home collection (Mainland Portugal or Spain).

Marcolino - Santa Catarina Store

Rua de Santa Catarina, 84
4000-441 Porto
Portugal

Monday: 10am to 1pm and 2pm to 7pm
Tuesday: 10am to 1pm and 2pm to 7pm
Wednesday: 10am to 1pm and 2pm to 7pm
Thrusday: 10am to 1pm and 2pm to 7pm
Friday: 10am to 1pm and 2pm to 7pm
Saturday: 10am to 1pm
Sunday: Closed

Marcolino - Passos Manuel Store

Rua de Passos Manuel, 130/140
4000-382 Porto
Portugal

Monday: 10am to 1pm and 2pm to 7pm
Tuesday: 10am to 1pm and 2pm to 7pm
Wednesday: 10am to 1pm and 2pm to 7pm
Thrusday: 10am to 1pm and 2pm to 7pm
Friday: 10am to 1pm and 2pm to 7pm
Saturday: 10am to 1pm
Sunday: Closed

This form is for scheduling a collection in Mainland Portugal or Spain (mainland). If this is not your case, please contact us directly at [email protected].

Custo: Este serviço tem um custo de € 10,00, incluindo seguro de transporte.
Oferta: Para reparações superiores a € 500, este valor será oferecido.
Caso o orçamento seja recusado, o cliente será informado e o valor de envio será adicionado ao valor da recusa.
As fotografias são obrigatórias por motivos de seguro de transporte. Por favor, anexe imagens nítidas da frente e do verso da peça.
Pickup Details
Name:
Pickup Address:
City:
Postal Code:
Country:
Mobile:
Email:
Pickup Date:
Schedule:

Pickup Request Submitted

Your collection request has been successfully registered.

The home collection will be confirmed by our team, who will contact you shortly. There is no need to print any label.

Collection is handled by GLS and you do not need to print any label. Pack the item, preferably in its original box, and wait at the address given during the agreed time slot.

GLS collection code:

Repair no. 

Repair created successfully. You will receive an email with your repair details.