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Technical Assistance

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Our Services

Experience, dedication and professionalism

Marcolino Relojoaria, with a respectable history and an unwavering passion for the art of watchmaking, is pleased to offer you an incomparable technical assistance service. Our team of experts, with years of experience and ongoing training, is dedicated to maintaining the precision and beauty of your watches. With a commitment to excellence, we use advanced techniques and authentic parts to ensure each watch is treated with the utmost care and professionalism. Trust us with your watch and experience a service that matches the greatness and history of watchmaking. Marcolino Relojoaria: where tradition meets innovation.

SEND US YOUR PART<br>

SEND US YOUR PART

You can place a collection request free of charge in your online customer account.

IN-STORE DELIVERY

IN-STORE DELIVERY

Confirm the location of our stores and their opening hours.

AFTER SALES SERVICE

AFTER SALES SERVICE

Contact us so we can establish the best way to receive your item.

Certificate to service

From replacing a worn strap or replacing a new battery to repairing a damaged mechanism, our in-house team of master watchmakers is able to carry out a wide range of services, ensuring that your watch works as well as it does in the future. day you purchased it. We take great pride in our work, which is why generations of customers have trusted us with their watches for post-purchase care. We have more accredited watchmakers than any other retailer and are honored to represent accredited agents of prestigious Swiss watch brands, including ROLEX, TUDOR, Cartier, Hermès, Jaeger-LeCoultre, Montblanc, OMEGA, TAG Heuer and ZENITH

3-5 Years

is the maximum amount of time we recommend leaving between each observation service to keep it running smoothly.

We provide assistance to brands

Common Questions

How long will my repair take?

The average term after accepting a quote is 30 days.

What is the guarantee for my repair?

12 months for a quartz watch and 24 months for a mechanical watch.

How will I receive the quote?

You will receive a notification via SMS and a detailed report via Email.

Average time to receive the quote?

1 week carried out internally, carried out externally 2-4 weeks.

Quanto tempo dura uma bateria quartzo?

On a simple watch, 16-24 months, on a choreographer or multifunction watch between 12-16 months.